You have heard the saying ‘we’re only human’? It’s a phrase we use to remind ourselves that we are prone to making mistakes. In your business, your team members do not intentionally enter incorrect data or lose information but it
At Navantis, we have completed many CRM implementation projects and I believe the ‘missing link’ in most plans is the amount of time allocated to Change Management. Training alone does not ensure the successful adoption of your new CRM environment.