IT teams are under an increasing amount of pressure to improve inefficiencies with a continuously shrinking budget. As a result, business executives are involving themselves in IT operations more than ever. According to IDC predictions, approximately 56% of technology decisions involve senior management, and this number is expected to grow exponentially in the coming years. This means that IT teams are required to have a thorough understanding of their current environment and relay that information onto business executives.

The Microsoft System Center suite provides comprehensive management of all on premise and Cloud environments, making the management of your infrastructure easy and cost-effective. Your IT team can closely monitor infrastructure and application performance as well as automate tasks and provide self-service to end users. One of the most common features used by IT departments is the IT Service Desk.

Your service desk processes tens of thousands of incidents and requests each year, as a result, it becomes inefficient and overwhelmed by repetitive tasks. System Center Service Manager (SCSM) helps manage these incidents by issuing and automating a service desk ticketing system, leveraging best practices as described in the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). It not only aims to streamline and automate support processes but it is also connected to other System Center products to improve operations.

Each incident offers valuable information regarding the efficiency and productivity of your IT team, and the services they provide to your company. Whether a request is generated by a user or automatically generated by an issue in another product, Service Manager records every incident and stores this information in a configuration management database (CMDB). This data could provide insight into underlying issues with processes or system capabilities.

Analyzing the information being stored by your system could bring a wealth of unrealized value to your investment. However, relevant and useful data often remains hidden because of the sheer volume and lack of understanding.


With increasing pressure to be more responsive and efficient, Navantis has created a custom solution to provide business executives and IT teams with a single view into their IT service desk. Leveraging the capabilities of SharePoint, Business Intelligence (BI) and System Center we have built custom reports for our clients, to improve visibility into this area of their business.

Using Navantis’ custom reports and dashboard you now have the ability to tap into real-time data allowing IT teams to be more responsive and pro-active. With dynamic reports highlighting specific IT services, you can identify trends and opportunities within your business. Taking advantage of business intelligence can save you time and money by improving the efficiency of IT services.

To learn more about how Navantis can add value to your current investments with custom reporting and dashboards contact today!