Nicolae Tarla, Senior Consultant at Navantis and one of five Canadian Dynamics CRM MVPs, announces the release of his second CRM guide book, Microsoft Dynamics CRM Customization Essentials. Released by Packt Publishing, the book provides new and seasoned users who have little technical knowledge, with an overview of the available features, and basic details on the available customizations of the latest version. The book is now available for purchase on Amazon and through Packt Publishing.
“In the years I’ve spent working with Dynamics CRM I’ve identified a gap in the Dynamics CRM material available to end users. While there is an abundance of resources aimed at developers, end users often find themselves overwhelmed by the amount of detail in such books,” explains Nicolae Tarla, Senior CRM Consultant at Navantis, “this book aims to take a new or existing user through both the basics and the new features in Dynamics CRM 2015. It is a great resource for someone evaluating the features of the platform as part of the purchase decision process, as well as for existing system users aiming to become power users and take over increased responsibilities in managing the platform.”
Nicolae provides readers with a comprehensive introduction to the application and the fundamental administration skills to master the full range of Dynamics CRM features. The book also walks readers through the initial set up of a 30-day trial of the online application. Nicolae facilitates understanding and aids readers in the adoption of the platform by providing specific examples throughout the book, which readers can easily replicate. Using this no-code approach readers will be able to efficiently master the skills necessary to customize their CRM system and use business rules and process flows to enforce and enhance user experience.
“This book is an outstanding reference for everything Microsoft Dynamics CRM,” explains Salim Adamon CRM Consultant & Solution Architect and Microsoft MVP for Dynamics CRM. “In the field, I talk to a lot of decision makers looking to implement CRM solutions who could benefit from reading it. It gives a proper understanding of the modules that come with the Microsoft Dynamics CRM platform as well as the different extensibility points. The book also provides an overview of the Microsoft Dynamics CRM administration which is great for in-house system administrators that are not Dynamics CRM professionals. I will certainly refer this book a lot in the future.”
This fast-paced, no-fluff guide to Dynamics CRM 2015 provides readers with the quickest way to put the tool to work in the real world. Topics addressed include:
- Getting Started with Dynamics CRM
- Dynamics CRM Application Structure
- Customizing Entities
- Business Processes
- Dynamics CRM Social
“We are excited to see one of our talented experts release this much needed resource to the CRM community,” explains Andy Papadopoulos, CEO of Navantis. “Nicolae’s guidebook will bridge the gap between business analysts and solution providers, giving non-technical users the basics required to make key business and purchase decisions. We will certainly use this resource to help educate our clients so they are equipped to make better decisions and get the most out of their investment.”
About the Author
Nicolae Tarla, Senior Consultant at Navantis is the author of Microsoft Dynamics CRM 2011 Scripting Cookbook released in 2013 and Technical Reviewer for Microsoft Dynamics CRM 2011: Dashboards Cookbook. In his role at Navantis, Nicolae uses his technical expertise to address all client concerns and provide optimal solution designs. Nicolae’s extensive experience developed over his many years working with Microsoft Dynamics CRM, and his willingness to share his hands-on experience both inside and outside the office has made him an invaluable member of the Dynamics CRM community. He was recently named Dynamics CRM MVP by Microsoft.
For more information or to follow Nicolae Tarla for his insights, tips and the latest industry news visit Nicolae’s blog.
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