The key takeaways: Global surveys of business leaders show that investing in technology is a key strategy for competitive organizations. When an organization falls behind in the innovation game, catching up with the competition can be nearly impossible. The full
Your membership constituents are your most valuable asset. Keeping and maintaining a healthy and vibrant community means consistently delivering value at every step along their relationship journey with you. For best-in-class membership organizations, this translates into continually improving services for
On the occasion of my colleague and good friend, Mark AuCoin, being named Microsoft’s Global Pre-Sales Specialist of the Year, I thought I would share some thoughts on the CRM Demonstration process. As a potential CRM customer, I’ll describe what
Certified for Microsoft Dynamics CRM solution Peopleworks is maximizing on industry trends to drive member engagement through online collaboration. Peopleworks supports an innovative and key differentiator in its forums and message boards section of the Online Portal. This forum and
At Navantis, we have completed many CRM implementation projects and I believe the ‘missing link’ in most plans is the amount of time allocated to Change Management. Training alone does not ensure the successful adoption of your new CRM environment.
We get asked this question a LOT. When do I need CRM vs. using Outlook, Sharepoint, Excel, Access or any other Microsoft platform product that provides an ability to track data in some kind of structured way? The answer is
I was reviewing some of the available CRM content off various websites and I was amazed to see that, for the most part, IT professionals are still talking about traditional uses of CRM. By traditional, I am referring to Contact